Refund and Returns Policy

Last updated: 7 November 2026

Thank you for choosing Mission With Vision. Please read this policy before purchasing courses, recordings, books or workbooks from missionwithvision.com.

1. Online courses and recorded programmes

Because online courses and recorded programmes provide digital learning access, payments are non-refundable once course or recording access has been provided. Please review the course description, format, inclusions and requirements before completing your purchase. If you experience a technical issue that prevents access, contact us so we can help resolve it.

2. Physical books and workbooks

If a physical book or workbook arrives damaged or you receive an item different from the one ordered, contact us within 7 days of delivery. Please include your order details and clear photographs of the item and its packaging where relevant. After verification, we will arrange an appropriate replacement or refund. This policy does not cover damage caused after delivery or issues arising from ordinary use.

3. Duplicate payments

If you believe you have been charged more than once for the same order, contact us with the transaction references and order details. Once the duplicate payment is verified, the duplicate amount will be refunded through the original payment method or the applicable payment-provider process.

4. How to request support

Email support@missionwithvision.com with your name, order number, purchase date and a brief explanation of the issue. For a damaged or incorrect physical item, please contact us within 7 days of delivery. We may request additional details to verify the request.

5. Refund processing

Approved refunds are initiated after verification. The time taken for the amount to appear in your account depends on the payment provider, bank or payment method. We will share any available confirmation or reference details.

6. Contact

For refund, return or replacement questions, contact support@missionwithvision.com.